Thank you for taking the time to tell us about your problem, we deeply apologize for this and have made a detailed understanding and record of your complaint.

We sincerely apologize for this, it was definitely not the experience we wanted for you. We understand that this may be an issue for you and we are committed to doing our best to resolve it.

We value your feedback and use it as an opportunity to improve our services and products. We are committed to taking the necessary measures to prevent similar problems from happening again.

We greatly appreciate your complaint, as your feedback helps us to improve our service quality and customer satisfaction. If you have further questions or need further assistance, please feel free to contact us. Our customer service team is always at your service.

We apologize again for the inconvenience and thank you for your understanding and patience.